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Contact Us

Contact Us

We'd love to hear from you!  However, prior to contacting us, please consult the related policy pages and the FAQ page to see if your question has already been answered.  Most of the questions we receive are already answered there.

PRODUCT SUGGESTIONS
At this point, we have outgrown the ability to manage requests manually.  If you contact us with your request, it is likely to just get lost in the mix.  Using the Customer Idea Portal is the best way to make your suggestion become a reality.

We are very excited about this new feature and hope you take part.  It is an excellent way for you and other customers to band together and pull our business into a direction that best serves you!

2017-2018 CLOSURES
 - 2017 Christmas Holiday: December 24 to January 1
 - Family Day: February 19
 - Easter Weekend: March 30 to April 2
 - Victoria Day: May 21
 - Canada Day: July 2
 - Civic Holiday: August 6
 - Labour Day: September 3
 - Thanksgiving: October 8
 - Remembrance Day: November 12
 - 2018 Christmas Holiday: December 24 to January 1

PHONE & EMAIL
Toll-free: 1-844-373-9292 (please leave a message if we are unable to answer)
Email: *please use the form below* (we used to list our email here, but we get WAY too much junk mail)

PLEASE NOTE: WE DO NOT HAVE A SHOWROOM AND OUR WAREHOUSE IS NOT OPEN TO THE PUBLIC (except for pickups for existing orders, see our hours below).

WAREHOUSE ADDRESS
Next Gen Musical Ltd.
15 Grenfell Cres., Unit 8
*Entrance off of Slack Rd.*
Nepean, ON K2G 0G3
CANADA

PLEASE NOTE: WE DO NOT HAVE A SHOWROOM AND OUR WAREHOUSE IS NOT OPEN TO THE PUBLIC (except for pickups for existing orders, see our hours below).

  Hours
(EST)
Local
Pickups
MON 8am - 4pm

Local pickups for existing orders are
available during our regular business hours.

We do not offer after hours pickups.

For in person transactions or after hours service,
we recommend contacting your favourite local dealer
and suggesting they get a wholesale account with us.
Then you can place your orders through them.

We plan to have a retail showroom someday
but are still a few years away from that goal.

TUE 8am - 4pm
WED 8am - 4pm
THU 8am - 4pm
FRI 8am - 4pm
SAT CLOSED
SUN CLOSED
*We respond to every inquiry.  If you don't receive a response from us within one business day, it is because we didn't receive your message or couldn't reply due to a spelling mistake in your email or phone number.  Please double check that they are correct prior to sending your message.


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