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FAQ

FAQ

Click on the applicable question to view the answer.

ABOUT US

Q: I live near by.  Can I make a purchase at your location?

Q: I want to place an order for local pickup but the option isn't showing up.  Can I do local pickup?

Q: Do you offer any discounts?

Q: Can you offer technical assistance or advice on my DIY project?

OUR PRODUCTS

Q: Do you have "X" product in stock?

Q: I need to replace a speaker from my (Fender, Marshall, etc) brand amp.  The existing speaker has an Eminence or Celestion OEM part number.  Can you order a replacement for me?

Q: How do I find the product I'm looking for?

Q: How do I find more information about a product?

Q: What if I don't see the product I need on your website?

ORDERING & SHIPPING

Q: How much will it cost to ship my order?

Q: I only want a couple of small items.  Can you just send them to me via regular mail?

Q: My credit card isn't working OR I'm unable to complete checkout.  How do I fix this?

AFTER PLACING YOUR ORDER

Q: I ordered the wrong thing or forgot to add something.  Can I modify or cancel my order?

Q: When will my order ship?

Q: I haven't received a tracking number for my order!  Did my order ship or is it backordered?

Q: I checked the status of my order and it was marked "Awaiting Shipment", "In Processing", "Awaiting Tracking", etc.  Is there something wrong with my order?

Q: I received my order but some of the items are incorrect or defective.  What do I do?

Q: I received my order, but I made a mistake and ordered the wrong product.  What do I do?

 

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