Loading  Loading... Please wait...

Shipping Policy

Shipping Policy

Order Turnover Time

Orders for in-stock items ship within 1-2 business days of receiving payment.  Tracking information is provided with your shipping confirmation e-mail.

Shipping Speakers

Nearly all products ship from our Ottawa location.  However, some Celestion and Eminence speakers are drop shipped directly to you from McBride Loudspeaker in Waterloo, ON.  The ones that are drop shipped are indicated on each product page.  If you order a combination of in-stock parts and drop shipped speakers, the in-stock parts will not ship until we have confirmation that the speakers have shipped.  Ordering drop shipped speakers may add a couple of days to the order processing time.

For security reasons, drop shipped speakers require a signature upon receipt, no exceptions (even if requested).  Large speaker orders are shipped via Purolator regardless of which option is selected at checkout.

Special Orders & Pre-Orders

If you place a special order or purchase a pre-order item in combination with other in-stock items.  Your entire order will ship when the special order or pre-order items are in stock.

Local Pickup (Nepean, ON)

If you do not have an Ottawa address, the option will not show up.  In that case, just use our address as the shipping address on your order, and you will be able to select the pickup option at checkout.

You will receive a confirmation e-mail within 1-2 business days of placing your order that will notify you when your order is "Awaiting Pickup" at our warehouse.  However, if your order includes speakers that are normally drop shipped, your order will be ready for pickup in 3-5 business days. Please bring a copy of your receipt or proof of ID (matching that on your order) when you pick up your order. You will be required to sign for your package.

Shipping - In Canada

  • FREE provincial ground shipping via Expedited Parcel for orders over $99 (some restrictions apply)
  • For orders under $99, shipping fees are calculated by Canada Post and are are based on destination, package size, and weight.  All packages ship via Canada Post Expedited Parcel, which includes tracking and insurance.
  • We will not place small products in envelopes and mail them as regular letter mail.  As is the case when ordering online from anywhere, we suggest planning your orders accordingly to get the best value out of the shipping cost.
  • You will be "carded" if no one is home to receive the delivery.  We do not allow deliveries to be dropped off when no one is home, even if requested.  This is to ensure shipping insurance remains valid and guarantees secure delivery.
  • Average transit time (may be more during busy shipping seasons or to very remote shipping destinations):
    • British Columbia (4-7 business days)
    • Alberta (3-6 business days)
    • Saskatchewan (3-6 business days)
    • Manitoba (2-5 business days)
    • Ontario & Quebec (1-4 business days)
    • New Brunswick (2-5 business days)
    • Nova Scotia & PEI (3-6 business days)
    • Newfoundland (4-7 business days)
    • Territories (4-10 business days)
  • For faster shipping options, please contact us to place your order manually.

Shipping - International

Sorry, but we do not currently ship our products outside of Canada.

 

What's News

newsletter

Follow us on

Copyright 2017 Next Gen Musical Ltd.. All Rights Reserved.

Sitemap