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Shipping Policy

Shipping Policy

SAME DAY SHIPPING

Nearly all orders for in-stock items placed before 12pm noon EST will ship the same business day.  All orders for in-stock items are guaranteed to ship within one business day.  Tracking information is provided with your shipping confirmation e-mail.

Special Orders & Pre-Orders

If your purchase contains a drop shipped product, your entire order will be held until we receive confirmation of the drop ship.  If your purchase contains a special order or pre-ordered item, your entire order will be held until it can ship complete.

For security reasons, drop shipped deliveries require a signature upon receipt, no exceptions (even if requested).  Large speaker orders are shipped via Purolator regardless of which option is selected at checkout.

Local Pickup (Nepean, ON)

You will receive a confirmation e-mail within 1-2 business days of placing your order that will notify you when your order is "Awaiting Pickup" at our warehouse.  However, if your order includes speakers that are normally drop shipped, your order will be ready for pickup in 3-5 business days. Please bring a copy of your receipt or proof of ID (matching that on your order) when you pick up your order. You will be required to sign for your package.

If you do not have an Ottawa address, the option will not show up.  In that case, just use our address as the shipping address on your order, and you will be able to select the pickup option at checkout.

PLEASE NOTE: We are primarily a distributor selling to manufacturers, retailers, repair shops, resellers, luthiers, and other businesses.  While we do sell to the public through our online store, we are not a retailer and do not have not have a storefront, in-person sales staff, extended business hours, or any method of processing payments in person. If you would rather place an order in person at a physical location, we recommend contacting your favourite local dealer and suggesting they get a wholesale account with us.  Then you can place your orders through them.

Shipping - In Canada

  • FREE provincial ground shipping via Expedited Parcel for orders over $99 (some restrictions apply)
  • For orders under $99, shipping fees are calculated by Canada Post and are are based on destination, package size, and weight.  All packages ship via Canada Post Expedited Parcel, which includes tracking and insurance.
  • We will not place small products in envelopes and mail them as regular letter mail.  As is the case when ordering online from anywhere, we suggest planning your orders accordingly to get the best value out of the shipping cost.
  • You will be "carded" if no one is home to receive the delivery.  We do not allow deliveries to be dropped off when no one is home, even if requested.  This is to ensure shipping insurance remains valid and guarantees secure delivery.
  • Average transit time (may be more during busy shipping seasons or to very remote shipping destinations):
    • British Columbia (4-7 business days)
    • Alberta (3-6 business days)
    • Saskatchewan (3-6 business days)
    • Manitoba (2-5 business days)
    • Ontario & Quebec (1-4 business days)
    • New Brunswick (2-5 business days)
    • Nova Scotia & PEI (3-6 business days)
    • Newfoundland (4-7 business days)
    • Territories (4-10 business days)
  • For faster shipping options, please contact us to place your order manually.

Shipping - International

Sorry, but we do not currently ship our products outside of Canada.

 

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