Shipping Delays and Other Issues
Shipping Delays - While we are processing and shipping orders with our usual speed of service, ALL carriers are backlogged as a result of unprecedented shipping volumes (especially Canada Post). Though most shipments are arriving on time, some are arriving a few days late. While very rare, a few are experiencing delays of up to several weeks past the delivery standard date. It is quite possible that if you place your order today, you may not receive it for several weeks (potentially over a month for international orders).
We cannot provide details on whether or not your order will be delayed, nor can we provide any further details regarding your shipment after we've sent it. Carriers no longer offer guaranteed delivery times and cannot open support tickets for delayed packages unless the delay has been more than 2 weeks past either its delivery standard date or its most recent tracking scan (whichever date is more recent).
"Trust me, we are equally frustrated with the situation! Please understand that anything that occurs after we've shipped your order is beyond our control. Thank you for your understanding!"
Re-stocking Issues - The turnover time from factories to our door has nearly quadrupled in some cases. This is due to a combination of factors such as: raw material shortages, manufacturing delays due to closures and COVID-management protocols, shipping container shortages, port processing delays, and an increase in demand the likes of which the industry has never seen. It's the perfect storm, and it is affecting all aspects of the music gear industry. Even the largest companies on the planet are suffering shortages and are unable to meet current demand or provide adequate product/parts support. Though, few will be as open and honest about it as we are. Trade secrets, I guess?
As a result of these challenges, getting inventory into our warehouse is getting increasingly difficult. If you notice we're low or out of stock on a specific product you need, contact us for an ETA.
Local Pickup - We are not accepting walk-in business or payments in person of any kind. You can place your order in advance online or over the phone for curbside pickup. We cannot currently offer any extra in-person service.
Thank you for your understanding.
Stay strong, stay smart, stay safe, and rock on!
Jonathan Beals, Owner
Next Gen Musical Ltd.