How COVID-19 Is Impacting Our Business
Our warehouse is fully operational with some extra health precautions in place to protect our staff and our customers. All orders are being processed with the same speed and attention to detail you've come to know and expect from Next Gen. However, please note the following issues we are currently dealing with:
Heavy Shipping Delays - While we are processing and shipping orders with our usual speed of service, ALL carriers are heavily backlogged as a result of unprecedented shipping volumes. While most of our customers are only experiencing delays of a couple of business days, some are experiencing delays of up to 2 weeks. Faster shipping methods don't seem to help either. We cannot provide details on whether or not there will be shipping delays to your area, nor can we provide any further details regarding your shipment after we've sent it. Carriers no longer offer guaranteed delivery times and will not open support tickets for delayed packages unless the delay has been more than 10 business days.
Please understand that anything that occurs after we've shipped your order is beyond our control. Thank you for your understanding.
Re-stocking Issues - Combine the above which affects our receiving time for stock orders we've placed with the fact that many of our suppliers across the globe have been either shut down or are experiencing heavy delays as a result of a recent shut down. You see where we're going with this... We're running out of inventory, and getting more inventory in is getting increasingly difficult. If you notice we're low or out of stock on a specific product you need, contact us for an ETA.
Local Pickup By Appointment Only - We are not accepting walk-in business or payments in person of any kind. You can place your order online or over the phone. You will be notified when it is ready for pickup. We cannot currently offer any extra in-person service.
Thank you for your understanding.
Stay strong, stay smart, stay safe, and rock on!
Jonathan Beals, Owner
Next Gen Musical Ltd.