How COVID-19 Is Impacting Our Business
Shipping Delays - While we are processing and shipping orders with our usual speed of service, ALL carriers are backlogged as a result of unprecedented shipping volumes (especially Canada Post). Though most of our customers are only experiencing delays of a few business days, some are experiencing delays of several weeks past the delivery standard date. It is quite possible that if you place your order today, you may not receive it for over a month.
We cannot provide details on whether or not your order will be delayed, nor can we provide any further details regarding your shipment after we've sent it. Carriers no longer offer guaranteed delivery times and cannot open support tickets for delayed packages unless the delay has been more than 2 weeks past either its delivery standard date or its most recent tracking scan (whichever date is more recent).
"Trust me, we are equally frustrated with the situation! Please understand that anything that occurs after we've shipped your order is beyond our control. Thank you for your understanding!"
Re-stocking Issues - Combine the above, which can affect our receiving time for stock orders, with the fact that many of our suppliers across the globe have been either shut down or are experiencing heavy delays as a result of a lengthy shut down. For some of our suppliers, getting inventory into our warehouse is getting increasingly difficult. Manufacturing ETAs have doubled, and even tripled in some cases. If you notice we're low or out of stock on a specific product you need, contact us for an ETA.
Local Pickup - We are not accepting walk-in business or payments in person of any kind. You can place your order in advance online or over the phone. You will be notified when it is ready for pickup. We cannot currently offer any extra in-person service.
Thank you for your understanding.
Stay strong, stay smart, stay safe, and rock on!
Jonathan Beals, Owner
Next Gen Musical Ltd.