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613-225-9292

Contact Us

HOLIDAY CLOSURES & TURNOVER TIMES

We are CLOSED the following days.

Christmas Holiday - Dec 22-26, 2023
New Year's Day - Jan 1, 2024

Starting December 20th, you should EXPECT processing/shipping delays of up to 1 week on all orders.  See turnover time estimates below...

Choosing an express delivery option does NOT speed up our processing time.  It only changes the shipping method.  Our processing/turnover time remains the same, regardless which shipping option you choose.

ESTIMATED TURNOVER TIMES

Order Placed Will Be Shipped
Dec 21-25 Dec 27-29
Dec 26-31 Jan 2-5
Jan 1-5 Jan 8-11
Jan 6-10 Jan 11-16
Jan 11-15 Jan 16-19
Jan 16-20 Jan 19-24
Jan 21-25 Jan 24-29
Jan 26-30 Jan 30-Feb 2


Normal turnover times resume at the beginning of February.  Thank you for your patience during this time!

PHONE & EMAIL

Phone: 613-225-9292 (though emailing through the contact forms is generally best)

We respond to ALL phone messages within one business day. If we didn't respond to yours, it's because we didn't get or couldn't understand your phone number in the message.  Please leave your name and phone number slowly and clearly, so we can respond to your messages.  Thank you!

Email: Choose from the support options below

For all questions regarding products listed in our catalog.

For help placing a new order, or to cancel/modify an order that is not yet prepared for shipment.

For all inquiries about products not listed in our catalog.

Your order has already shipped, but there is a problem to resolve (lost in transit, missing/wrong items, return requests, and warranty support)..

For companies reaching out to us about carrying your products. Also for influencers/artists inquiring about demos/reviews, endorsements, and affiliate programs.

For issues navigating our website (can't log in, not receiving our emails, links not working, and general trouble browsing the site).

We respond to every inquiry.  If you don't receive a response from us within the quoted time frame, it is most likely because we couldn't reply due to a spelling mistake in your email or phone number.  Please try contacting us again.

ADDRESS & HOURS

No in-person service available!  Curbside pickup for existing orders only!

Next Gen Musical Ltd.
15 Grenfell Cres., Unit 8
*North-west unit; entrance facing Slack Rd.*
Nepean, ON K2G 0G3
CANADA

   Curbside Pickup Hours (EST)
 MON 9:00am - 4:00pm
 TUE 9:00am - 4:00pm
 WED 9:00am - 4:00pm
 THU 9:00am - 4:00pm
 FRI 9:00am - 4:00pm
 SAT CLOSED
 SUN CLOSED


No in-person service available!  Curbside pickup for existing orders only!