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Contact Us

IMPORTANT: Shipping Delays & Stock Issues Impacting Our Business

2021 HOLIDAY CLOSURES

Family Day - Feb 15
Good Friday - Apr 2
Victoria Day - May 24
Canada Day - Jul 1
Labour Day - Sep 6
Thanksgiving - Oct 11
Christmas Holiday - Dec 24-28
New Year's Holiday - Jan 1-3, 2022

PHONE & EMAIL

Bilingual service (English & French) available Tuesday, Wednesday, and Thursday!

Prior to contacting us, please read the related product descriptions and/or consult the related policy pages and the FAQ page to see if your question has already been answered.  Most of the questions we receive are already answered on one of those pages.

Phone: (613)225-9292 (please leave a message if we are unable to answer)

Phone support is available Mon-Fri, 9am-4pm.  We will always return your call within 1 business day (unless you don't leave a call back number, or we can't make out your message).

Email: Choose from the support options below

For all questions regarding products listed in our catalog.

For help placing a new order, or to cancel/modify an order that is not yet prepared for shipment.

For all inquiries about products not listed in our catalog.

Your order has already shipped, but there is a problem to resolve (lost in transit, missing/wrong items, return requests, and warranty support)..

For companies reaching out to us about carrying your products.  Also for influencers/artists inquiring about demos/reviews, endorsements, and affiliate programs.

For issues navigating our website (can't log in, not receiving our emails, links not working, and general trouble browsing the site).

We respond to every inquiry.  If you don't receive a response from us within the quoted time frame, it is most likely because we couldn't reply due to a spelling mistake in your email or phone number.  Please try contacting us again.

WAREHOUSE ADDRESS

Curbside pickup for existing orders only.  We cannot provide in-person customer service or accept payments in person.

Next Gen Musical Ltd.
15 Grenfell Cres., Unit 8
*North-west unit; entrance facing Slack Rd.*
Nepean, ON K2G 0G3
CANADA

CURBSIDE PICKUP HOURS

7 Days a Week: 8:30am - 4:30pm