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613-225-9292
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    • WARNING: Holiday Closures & Shipping Delays!

    Contact Us

    HOLIDAY CLOSURES & TURNOVER TIMES

    We are CLOSED the following days.

    Christmas Party - Dec 19
    Christmas Holiday - Dec 24 - Jan 1

    Starting December 22nd, you should EXPECT processing/shipping delays of up to 1 week on all orders.  See turnover time estimates below...

    Choosing an express delivery option does NOT speed up our processing time.  It only changes the shipping method.  Our processing/turnover time remains the same, regardless which shipping option you choose.

    ESTIMATED TURNOVER TIMES

    Order Placed Will Be Shipped
    Dec 22-25 Jan 2
    Dec 26-29 Jan 5-6
    Dec 30 - Jan 2 Jan 7-8
    Jan 3-6 Jan 9-12
    Jan 7-10 Jan 13-14
    Jan 11-14 Jan 15-16
    Jan 15-18 Jan 19-20
    Jan 19-21 Jan 21-22


    Normal turnover times     should resume around Jan 22nd.  Thank you for your patience during this time!

    PHONE & EMAIL

    Phone: 613-225-9292 (using the proper contact forms is generally best for the fastest response)

    We respond to ALL phone messages within one business day. If we didn't respond to yours, it's because we didn't get or couldn't understand your phone number in the message.  Please ensure you have a good signal when you call, and leave your name and phone number slowly and clearly so we can respond to your messages.  Thank you!

    Email: DO NOT EMAIL DIRECTLY!  DIRECT EMAILS WILL LIKELY BE MISSED!  Choose from the options below to get your message to the right person so we can respond ASAP!

    For all questions regarding products listed in our catalog.

    For help placing a new order, or to cancel/modify an order that is not yet prepared for shipment.

    For all inquiries about products not listed in our catalog.

    Your order has already shipped, but there is a problem to resolve (lost in transit, missing/wrong items, return requests, and warranty support)..

    For companies reaching out to us about carrying your products. Also for influencers/artists inquiring about demos/reviews, endorsements, and affiliate programs.

    For issues navigating our website (can't log in, not receiving our emails, links not working, and general trouble browsing the site).

    We respond to every inquiry!  If you don't receive a response from us within the quoted time frame, it is most likely because we couldn't reply due to a spelling mistake in your email or phone number.  Please try contacting us again.

    ADDRESS & HOURS

    No in-person service available!  Curbside pickup for existing orders only!

    Next Gen Musical Ltd.
    15 Grenfell Cres., Unit 8
    *North-west unit; entrance facing Slack Rd.*
    Nepean, ON K2G 0G3
    CANADA

    *Please note the holiday closures listed at the top of this page

       Curbside Pickup Hours (EST)
     MON 9:00am - 4:00pm
     TUE 9:00am - 4:00pm
     WED 9:00am - 4:00pm
     THU 9:00am - 4:00pm
     FRI 9:00am - 4:00pm
     SAT CLOSED
     SUN CLOSED


    No in-person service available!  Curbside pickup for existing orders only!

    WARNING: Holiday Closures & Shipping Delays!