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Contact Us

IMPORTANT: Upcoming Closure!

Please note we will be closed June 7-14 for warehouse maintenance.

Please ensure you have anything you need shipped ordered by June 5th at the absolute latest!  Our website will be shut down June 6th, and we will not be accepting any orders or responding to any emails or phone calls.  It is a complete shutdown from June 7-14.

We will be back and fully operational by June 15th.  Our apologies for any inconvenience, but this is a very necessary temporary closure.


Canada Day - Jul 3
Labour Day - Sep 4
Thanksgiving - Oct 9
Christmas Holiday - Dec 22-26
New Year's Day - Jan 1, 2024


Phone: 613-225-9292 (though emailing through the contact forms is generally best)

We respond to ALL phone messages within one business day. If we didn't respond to yours, it's because we didn't get or couldn't understand your phone number in the message.  Please leave your name and phone number slowly and clearly, so we can respond to your messages.  Thank you!

Email: Choose from the support options below

For all questions regarding products listed in our catalog.

For help placing a new order, or to cancel/modify an order that is not yet prepared for shipment.

For all inquiries about products not listed in our catalog.

Your order has already shipped, but there is a problem to resolve (lost in transit, missing/wrong items, return requests, and warranty support)..

For companies reaching out to us about carrying your products.  Also for influencers/artists inquiring about demos/reviews, endorsements, and affiliate programs.

For issues navigating our website (can't log in, not receiving our emails, links not working, and general trouble browsing the site).

We respond to every inquiry.  If you don't receive a response from us within the quoted time frame, it is most likely because we couldn't reply due to a spelling mistake in your email or phone number.  Please try contacting us again.


No in-person service available!  Curbside pickup for existing orders only!

Next Gen Musical Ltd.
15 Grenfell Cres., Unit 8
*North-west unit; entrance facing Slack Rd.*
Nepean, ON K2G 0G3

   Curbside Pickup Hours (EST)
 MON 9:00am - 4:00pm
 TUE 9:00am - 4:00pm
 WED 9:00am - 4:00pm
 THU 9:00am - 4:00pm
 FRI 9:00am - 4:00pm

No in-person service available!  Curbside pickup for existing orders only!