Contact Us
HOLIDAY HOURS & DELAYED SHIPPING!
Please note we will be CLOSED Wednesday, Dec 23 to Jan 4, 2027. Any orders placed after 12pm on December 22nd will not ship until we are back in operation on January 5th.
For all orders placed after 12pm December 22nd, expect delays on all shipments until January 28th! Use the following guide to set your expectations accordingly:
| Order Placed | Will Be Processed |
| Dec 22-26 | Jan 5-6 |
| Dec 27-30 | Jan 7-8 |
| Dec 31 - Jan 3 | Jan 11-12 |
| Jan 4-7 | Jan 13-14 |
| Jan 8-11 | Jan 15-18 |
| Jan 12-15 | Jan 19-20 |
| Jan 16-19 | Jan 21-22 |
| Jan 20-23 | Jan 25-26 |
| Jan 24-27 | Jan 27-28 |
This applies to both shipped and local pickup orders. We will NOT rush orders or allow customers to jump the line and get their orders done earlier.
Normal turnover times should resume around Jan 28th. We are working very hard to catch up as fast as we can. Thank you for your patience during this time!
PLEASE NOTE: Choosing an express delivery option does NOT speed up our processing time. It only changes the shipping method. Our processing/turnover time remains the same, regardless which shipping option you choose.
2026 PLANNED CLOSURES
Jan 1, Feb 16, Apr 3, May 18, Jul 1, Sep 7, Oct 12, Dec 23-Jan 4
PHONE & EMAIL
Phone: 613-225-9292 (using the proper contact forms is generally best for the fastest response)
We respond to ALL phone messages within one business day. If we didn't respond to yours, it's because we didn't get or couldn't understand your phone number in the message. Please ensure you have a good signal when you call, and leave your name and phone number slowly and clearly so we can respond to your messages. Thank you!
Email: DO NOT EMAIL DIRECTLY! DIRECT EMAILS WILL LIKELY BE MISSED! Choose from the options below to get your message to the right person so we can respond ASAP!
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We respond to every inquiry! If you don't receive a response from us within the quoted time frame, it is most likely because we couldn't reply due to a spelling mistake in your email or phone number. Please try contacting us again.
ADDRESS & HOURS
No in-person service available! Curbside pickup for existing orders only!
Next Gen Musical Ltd.
15 Grenfell Cres., Unit 8
*North-west unit; entrance facing Slack Rd.*
Nepean, ON K2G 0G3
CANADA
*Please note the holiday closures listed at the top of this page
| Curbside Pickup Hours (EST) | |
| MON | 9:00am - 4:00pm |
| TUE | 9:00am - 4:00pm |
| WED | 9:00am - 4:00pm |
| THU | 9:00am - 4:00pm |
| FRI | 9:00am - 4:00pm |
| SAT | CLOSED |
| SUN | CLOSED |
No in-person service available! Curbside pickup for existing orders only!