Contact Us
IMPORTANT - Expect small delays from all carriers!
The Canada Post strike has created backlogs and delays with all carriers, including Canada Post. It may be a while before all are fully caught up, so expect small delays on deliveries for the time being.
POST-HOLIDAY DELAYS: ESTIMATED TURNOVER TIMES
| Order Placed | Will Be Shipped |
| Dec 23-25 | Jan 2 |
| Dec 26-27 | Jan 3-6 |
| Dec 28-31 | Jan 6-7 |
| Jan 1-5 | Jan 8-10 |
| Jan 6-10 | Jan 13-15 |
| Jan 11-15 | Jan 16-17 |
| Jan 16-20 | Jan 20-24 |
| Jan 21-25 | Jan 27-29 |
| Jan 26-30 | Jan 30-Feb 3 |
Our normal turnover times resume February 4th. Thank you for your patience during this time!
NOTE: Choosing an express delivery option does NOT speed up our processing time. Our processing/turnover time remains the same, regardless which shipping option you choose. And yes, if Canada Post is still on strike or "working to rule", you can still expect carrier delays (from ALL carriers) on top of that. So, depending where you are in Canada, it could be WEEKS before you actually receive your order. It absolutely sucks, but there isn't anything we can do about it.
2025 HOLIDAY CLOSURES
Feb 17, Apr 18, May 19, Jul 1, Sep 1, Oct 13, and Dec 24 - Jan 1
PHONE & EMAIL
Phone: 613-225-9292 (though emailing through the contact forms is generally best)
We respond to ALL phone messages within one business day. If we didn't respond to yours, it's because we didn't get or couldn't understand your phone number in the message. Please leave your name and phone number slowly and clearly, so we can respond to your messages. Thank you!
Email: Direct emails will likely be missed for several days! Choose from the options below to get through sooner.
|
|
|
|
|
|
|
|
|
We respond to every inquiry. If you don't receive a response from us within the quoted time frame, it is most likely because we couldn't reply due to a spelling mistake in your email or phone number. Please try contacting us again.
ADDRESS & HOURS
No in-person service available! Curbside pickup for existing orders only!
Next Gen Musical Ltd.
15 Grenfell Cres., Unit 8
*North-west unit; entrance facing Slack Rd.*
Nepean, ON K2G 0G3
CANADA
| Curbside Pickup Hours (EST) | |
| MON | 9:00am - 4:00pm |
| TUE | 9:00am - 4:00pm |
| WED | 9:00am - 4:00pm |
| THU | 9:00am - 4:00pm |
| FRI |
9:00am - 4:00pm |
| SAT | CLOSED |
| SUN | CLOSED |
No in-person service available! Curbside pickup for existing orders only!