Contact Us
HOLIDAY CLOSURES & TURNOVER TIMES
We are CLOSED the following days.
Christmas Holiday - Dec 22-26, 2023
New Year's Day - Jan 1, 2024
Starting December 20th, you should EXPECT processing/shipping delays of up to 1 week on all orders. See turnover time estimates below...
Choosing an express delivery option does NOT speed up our processing time. It only changes the shipping method. Our processing/turnover time remains the same, regardless which shipping option you choose.
ESTIMATED TURNOVER TIMES
Order Placed | Will Be Shipped |
Dec 21-25 | Dec 27-29 |
Dec 26-31 | Jan 2-5 |
Jan 1-5 | Jan 8-11 |
Jan 6-10 | Jan 11-16 |
Jan 11-15 | Jan 16-19 |
Jan 16-20 | Jan 19-24 |
Jan 21-25 | Jan 24-29 |
Jan 26-30 | Jan 30-Feb 2 |
Normal turnover times resume at the beginning of February. Thank you for your patience during this time!
PHONE & EMAIL
Phone: 613-225-9292 (though emailing through the contact forms is generally best)
We respond to ALL phone messages within one business day. If we didn't respond to yours, it's because we didn't get or couldn't understand your phone number in the message. Please leave your name and phone number slowly and clearly, so we can respond to your messages. Thank you!
Email: Choose from the support options below
We respond to every inquiry. If you don't receive a response from us within the quoted time frame, it is most likely because we couldn't reply due to a spelling mistake in your email or phone number. Please try contacting us again.
ADDRESS & HOURS
No in-person service available! Curbside pickup for existing orders only!
Next Gen Musical Ltd.
15 Grenfell Cres., Unit 8
*North-west unit; entrance facing Slack Rd.*
Nepean, ON K2G 0G3
CANADA
Curbside Pickup Hours (EST) | |
MON | 9:00am - 4:00pm |
TUE | 9:00am - 4:00pm |
WED | 9:00am - 4:00pm |
THU | 9:00am - 4:00pm |
FRI | 9:00am - 4:00pm |
SAT | CLOSED |
SUN | CLOSED |
No in-person service available! Curbside pickup for existing orders only!