Shipping Policy
IMPORTANT: Canada Post Strike = DELAYS
Canada Post workers have announced strikes will begin May 23rd. We highly recommend choosing another shipping method for the time being. Any orders shipped via Canada Post before then are at risk of being delayed at best, and possibly HELD IN TRANSIT until the strike is over at worst. Choose Canada Post AT YOUR OWN RISK. If your order gets stuck in transit due to the strike, there is nothing we can do about it.
Please note, ALL CARRIERS may experience delays while Canada Post is on strike. Even express shipments may be delayed in transit. Carriers may remove their on-time guarantees and offer minimal support for shipping delays. We have no control over the transit time once a shipment leaves our warehouse. There is no solution we can offer for time-sensitive orders.
Please take all of this into account when you plan and place your orders. Thank you!
"Normal" Turnover Times
Most orders ship within 1 business day. Orders placed on weekends might not ship until Tuesday (or Wednesday/Thursday, if Monday was a holiday). Speakers and orders with speakers ship in 3-5 business days. Extended delays will be highlighted during peak periods (around holidays and promotional events like Black Friday, Boxing Week, etc.) or periods of an unpredictable nature (Canada Post strikes, natural disasters, and/or short-staffed periods which can happen unexpectedly due to staff illness).
Products requiring extra processing time have turnover times listed on each individual product page. Orders containing those products will be processed/shipped when those products are ready. Tracking information is always provided with your shipping confirmation e-mail, unless you choose a shipping option with no tracking provided.
*PLEASE NOTE: Choosing an express/overnight delivery option does NOT speed up our processing time. It only changes the time in transit once your order has actually shipped. Our processing/turnover time remains the same, regardless which shipping option you choose.
Drop Ships, Special Orders, & Pre-Orders
If your purchase contains a drop shipped product, your entire order will be held until we receive confirmation of the drop ship. If your purchase contains a special order or pre-ordered item, your entire order will be held until it can ship complete.
For security reasons, drop shipped deliveries require a signature upon receipt, no exceptions (even if requested). Large speaker orders are shipped via Purolator regardless of which option is selected at checkout.
Local Orders (Nepean, ON)
You can place your order in advance online or over the phone and have it ready for pickup within the turnover times listed above. The processing time is the same as if it were to ship. No in-person customer service is available, and same-day service is NOT guaranteed. Contact us if you need anything more than just an order pickup.
You will be notified when your order is "Ready For Pickup." Please bring a copy of your receipt or proof of ID (matching that on your order) when you pick up your order.
If you do not have an Ottawa address, the pickup option will not show up at checkout. In that case, just use our address as the shipping address on your order and you will be able to select the pickup option at checkout. However, you still need to enter your correct billing address or your credit card will be rejected.
Shipping - In Canada
- 10% Shipping Allowance on orders over $149!
- Applies as a cart discount. In most cases, this covers your shipping cost, and then some!
- Does not apply to wholesale/dealer accounts.
- All orders are shipped as parcels. We cannot place products in envelopes and ship them as regular mail. Shipping fees are calculated by the carrier and are are based on destination, package size, and weight. We always recommend planning your orders accordingly to get the best value out of the shipping cost.
- You can choose from several couriers: Canada Post, GLS, ICS, CanPar, FedEx, UPS, Purolator, and more. All options include tracking and insurance!
- For security reasons, drop shipped deliveries require a signature upon receipt, no exceptions (even if requested). Large speaker orders of drop shipped speakers are shipped via Purolator, regardless of which option is selected at checkout.
- Average transit times for Expedited/Ground/Regular/Standard shipments (cut these in half if choosing an express option):
- British Columbia (4-6 business days)
- Alberta (3-6 business days)
- Saskatchewan (3-4 business days)
- Manitoba (2-4 business days)
- Ontario & Quebec (1-3 business days)
- New Brunswick (2-4 business days)
- Nova Scotia (3-4 business days)
- Newfoundland & PEI(4-6 business days)
- Territories (4-10 business days)
Shipping - U.S.A.
- PLEASE NOTE: Customers may be responsible for additional brokerage fees, taxes, and other import fees on receipt of their order. See your carrier/government import standards for details.
- 10% Shipping Allowance on orders over $149!
- Applies as a cart discount. In some cases, this covers your shipping cost, and then some!
- Does not apply to wholesale/dealer accounts.
- All orders are shipped as parcels. We cannot place products in envelopes and ship them as regular mail. Shipping fees are calculated by the carrier and are are based on destination, package size, and weight. We always recommend planning your orders accordingly to get the best value out of the shipping cost.
- You can choose from several couriers. All options include tracking and insurance!
- Average transit times for most options are approximately 5-10 business days (cut that in half if choosing an express option).
Shipping - International (outside of Canada and USA)
- PLEASE NOTE: Customers may be responsible for additional brokerage fees, taxes, and other import fees on receipt of their order. See your carrier/government import standards for details.
- 10% Shipping Allowance on orders over $149!
- Appears as a cart discount. In some cases, this might cover your shipping cost, and then some!
- Does not apply to wholesale/dealer accounts.
- All orders are shipped as parcels. We cannot place products in envelopes and ship them as regular mail. Shipping fees are calculated by the carrier and are are based on destination, package size, and weight. We always recommend planning your orders accordingly to get the best value out of the shipping cost.
- You can choose from several couriers. All options include tracking and insurance!
- International transit times are unpredictable. Assume up the worst case scenario of up 8 weeks ETA (1-3 weeks for express options).