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Shipping Policy

SAME DAY SHIPPING

*Most orders for in-stock items placed before noon EST will ship the **same business day.  All orders for in-stock items are guaranteed to ship within **one business day.  Orders requiring custom cuts or manufacturing are marked on each individual product page.  Tracking information is provided with your shipping confirmation e-mail.

*Excluding wholesale/dealer orders and USA/international orders
**NOT guaranteed on Mondays, days following holidays, during or after promotional events (like Black Friday, Boxing Week, etc.), or during short-staffed periods.
**Orders shipping via Purolator or UPS will be delayed by at least 1 business day.

Drop Ships, Special Orders, & Pre-Orders

If your purchase contains a drop shipped product, your entire order will be held until we receive confirmation of the drop ship.  If your purchase contains a special order or pre-ordered item, your entire order will be held until it can ship complete.

For security reasons, drop shipped deliveries require a signature upon receipt, no exceptions (even if requested).  Large speaker orders are shipped via Purolator regardless of which option is selected at checkout.

Local Pickup (Nepean, ON)

You can visit our warehouse to place an order in person via cash or credit card only ($5 minimum on credit card; no debit available).  Please take note of the published availability time for the products you're interested in.  Not all items are available for immediate pickup by walk-in customers.

You can also place your order in advance either through our online checkout system or over the phone and have it ready for pickup within the projected time frame listed on the product page. Turnover time is the same as listed above for orders to be shipped. Orders containing drops ships, special orders, and pre-orders will not be available for pickup until all products are available.

You will be notified when your order is "Ready For Pickup." Please bring a copy of your receipt or proof of ID (matching that on your order) when you pick up your order. You will be required to sign for your package.

If you do not have an Ottawa address, the pickup option will not show up at checkout. In that case, just use our address as the shipping address on your order and you will be able to select the pickup option at checkout. However, you still need to enter your correct billing address or your credit card will be rejected.

Shipping - In Canada

  • All orders are shipped as parcels.  We cannot place products in envelopes and ship them as regular mail.  Shipping fees are calculated by the carrier and are are based on destination, package size, and weight.  We always recommend planning your orders accordingly to get the best value out of the shipping cost.
  • FREE shipping for orders over $149 (*some restrictions apply)
    • For security reasons, drop shipped deliveries require a signature upon receipt, no exceptions (even if requested).  Large speaker orders of drop shipped speakers are shipped via Purolator regardless of which option is selected at checkout.
    • Other shipping methods reduced/discounted, should you choose to upgrade to express shipping.
    • *Oversized/overweight parcels, multi-parcel orders, and orders to remote destinations may not be free, but will be heavily discounted.
  • For orders under $149, you can choose from the following shipping options (see average transit times below):
    • Canada Post (Expedited Parcel) - The most economical parcel shipping option available to us.  Includes tracking and insurance.
    • Canada Post (Xpresspost) - Express service to anywhere in Canada.  Includes tracking and insurance.
  • You will be "carded" if no one is home to receive the delivery.  We do not allow deliveries to be dropped off when no one is home, even if requested.  This is to ensure shipping insurance remains valid and guarantees secure delivery.
  • Average transit times (cut these in half if shipping via Xpresspost):
    • British Columbia (4-6 business days)
    • Alberta (3-6 business days)
    • Saskatchewan (3-5 business days)
    • Manitoba (2-5 business days)
    • Ontario & Quebec (1-4 business days)
    • New Brunswick (2-5 business days)
    • Nova Scotia & PEI (3-5 business days)
    • Newfoundland (4-6 business days)
    • Territories (4-10 business days)

Shipping - U.S.A.

  • PLEASE NOTE: Customers may be responsible for brokerage fees, taxes, and other import fees on receipt of their order.  See your carrier/government import standards for details.
  • All orders are shipped as parcels.  We cannot place products in envelopes and ship them as regular mail.  Shipping fees are calculated by the carrier and are are based on destination, package size, and weight.  We always recommend planning your orders accordingly to get the best value out of the shipping cost.
  • FREE shipping for orders over $299 (*some restrictions apply)
    • All shipping methods reduced/discounted.  Choose the method that works best for you.
    • *Oversized/overweight parcels, multi-parcel orders, and orders to remote destinations may not be free, but will be heavily discounted.
  • For orders under $299, you can choose from the following shipping options (see average transit times below):
    • Canada Post (Small Packet USA) - The most economical method.  No tracking, insurance, or guaranteed delivery time.  ETA 6-9 business days.
    • Canada Post (Tracked Packet USA) - One step up, includes tracking information.  ETA 5-8 business days.
    • Canada Post (Expedited Parcel USA) - Includes tracking and insurance.  ETA 5-8 business days.
    • Canada Post (Xpresspost USA) - Includes tracking and insurance.  ETA 3-4 business days.
    • UPS - Ground and Express options available.  Includes tracking and insurance.
  • All orders will require a signature upon receipt (whenever possible).

Shipping - International

  • PLEASE NOTE: Customers may be responsible for brokerage fees, taxes, and other import fees on receipt of their order.  See your carrier/government import standards for details.
  • All orders are shipped as parcels.  We cannot place products in envelopes and ship them as regular mail.  Shipping fees are calculated by the carrier and are are based on destination, package size, and weight.  We always recommend planning your orders accordingly to get the best value out of the shipping cost.
    • Canada Post (Tracked Packet International) - The most economical method.  Includes tracking.  ETA 1-12 weeks.
    • Canada Post (Xpresspost International) - Includes tracking and insurance.  ETA 5-10 business days worldwide.
    • UPS Worldwide - Expedited and Express options available.  Includes tracking and insurance.
  • All orders will require a signature upon receipt (whenever possible).