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Returns & Warranty Claims

Returns & Warranty Claims

Return Policy

Most of our products may be returned within 30 days of your original purchase.  Original shipping charges are non-refundable.  Orders that shipped for free will have the cost of shipping deducted from the return value.  Returned products must be in original condition and include a copy of the original invoice, all original packaging, manuals, and warranty cards.  Refunds are processed within 5 business days of receiving and inspecting the products.  Refunds are processed using the original payment method (refund to credit card or PayPal.)  The length of time it takes for you to receive the funds depends on your financial institution.

  • Returns after 30 days will not be accepted.  No exceptions.
  • Returns are subject to a restocking fee.  Some returns may be refused and returned to the customer (at the customer's expense) if the product is not returned in an appropriate condition.
  • No returns on any clearance items, special orders, or "cut" materials (piping, tolex, etc.)

To initiate a return, contact us with your request and order details.  If your order qualifies, you will receive an RMA number and return instructions.  All returns MUST accompany a valid RMA number.

Warranty -  WGS Warehouse Guitar Speakers

As the premiere distributor for WGS in Canada, we are happy to handle all warranty issues from Canadian customers (even if the speakers weren't purchased from us.)  All WGS speakers are warrantied against manufacturing defects for 3 years from the date of sale.  All returns will be inspected thoroughly to determine if a manufacturer defect is present.  In the case of manufacturer defect, the speaker will be replaced with a new one.  If that model of speaker has been discontinued, we will replace it with a suitable WGS product of similar value.

Warranty -  All Other Products

Other than speakers, every product we ship from our warehouse is backed by Next Gen's 1-year *defect-free guarantee!  If you receive parts shipped from our warehouse that have a manufacturing defect, we will be happy to replace them free of charge.  If we can't replace the product, we will provide a store credit for the value of the purchase price.  All returns will be inspected thoroughly to determine if a manufacturer defect is present.

*Please note: Our defect-free guarantee does not apply to clearance items.

CONTACT US regarding any returns and/or warranty claims.

 

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