FAQ
Click on the applicable question to view the answer.
ABOUT US
Q: I live near by. Can I make a purchase in person?
Q: I want to place an order for local pickup but the option isn't showing up. Can I do local pickup?
Q: Do you offer any discounts?
Q: Can you offer technical assistance or advice on my DIY project?
OUR PRODUCTS
Q: Do you have "X" product in stock?
Q: How do I find the product I'm looking for?
Q: How do I find more information about a product?
ORDERING & SHIPPING
Q: How much will it cost to ship my order?
Q: I only want a couple of small items. Can you just send them to me via regular mail?
Q: My credit card isn't working OR I'm unable to complete checkout. How do I fix this?
AFTER PLACING YOUR ORDER
Q: I ordered the wrong thing or forgot to add something. Can I modify or cancel my order?
Q: I haven't received a tracking number for my order! Did my order ship or is it backordered?
Q: I received my order but some of the items are incorrect or defective. What do I do?
Q: I received my order, but I made a mistake and ordered the wrong product. What do I do?