FAQ

A: Not at this time. We can currently only assist you for curbside pickup for existing orders. We do not offer any further in-person customer service.

A: Yes. You have to enter an Ontario address as the shipping address in order to make the curbside pickup option visible at checkout. See our shipping policy page for more details on local pickups.

A: We are a legitimate Canadian distributor offering commercial discounts to businesses. For more information, see our wholesale accounts page.

Other than that, we have sales around most Ontario holidays and our clearance section is always worth checking for great deals. To be notified of sales, promotions, and new product updates, use the form in the footer to sign up for our newsletter and follow us on social media.

A: Not really. We are a parts distributor only and cannot provide technical assistance on your projects. At best, we may be able to offer generic advice.

A: Our website doubles as our complete product catalog and lists every product we have available, including current stock on hand. If the product page says we have 3 in stock, you can be resonably confident that we have 3 in stock.

Some Celestion and Eminence speakers do not include an inventory count because they are stored by and ship from McBride Loudspeaker in Waterloo, ON. Being Canada's official distributor for Celestion and Eminence means they most likely have everything in stock, nearly all the time. In thousands of speaker orders that we have processed, we've only had to contact customers a couple of times when their speaker order would be delayed.

A: Unfortunately not. Even though they might be made by Celestion or Eminence, OEM speakers are considered speakers by the brand for which they are made. For instance, a Fender OEM replacement would be considered a Fender speaker and would need to be purchased through an authorized Fender dealer.

What we offer are Celestion and Eminence branded speakers. Some may be similar to certain OEM drivers and might even be considered upgrades. Tell us about your amp, cab, and the kind of sound you're looking for and we might be able to help you decide on a replacement.

A: Our main category menu on the left should point you in the right direction pretty quickly. If not, try the search bar. Be sure to check your spelling and try the different word variations of the products you're looking for.

A: In most cases the information you're looking for can be found in the product description or the alternate images on the product page. If not, contact us and we'll be happy to help!

A: Just add whatever products you're interested in to a cart and go to the cart page, then click "Estimate Shipping & Tax". Truth be told, that's exactly what we do when people contact us for a shipping quote. Most of the time when people ask for a manual quote, they don't give us enough information to provide them with a proper response. So we end up playing phone or email tag until we get all the info necessary. Getting the quote right from our site will save you a lot of time communicating back and forth.

Shipping fees are calculated by the carrier and are are based on destination, package size, and weight. If you find the shipping costs excessive, there is nothing we can do about it. We have no control over what they charge. In fact, in many cases our system undercharges for the shipping costs, so you are most likely already receiving a shipping discount. As is the case when ordering online from anywhere, we suggest planning your orders accordingly to get the best value out of the shipping cost.

A; Unfortunately not. As per our shipping policy, all orders are shipped via Canada Post Expedited Parcel which includes both tracking and insurance. The rate quotes on our site come directly from Canada Post and are the best shipping rates currently available to us.

As is the case when ordering online from anywhere, we suggest planning your orders accordingly to get the best value out of the shipping.

A: Not getting a shipping quote?

• Your shipping address is either incorrect or unreadable by the carrier. Please double check the spelling and use proper postal code format. If you are outside of Canada and cannot get a shipping quote, it is likely because we cannot ship to your area.
• The carrier's servers are down and can't provide quotes. This can happen on rare occasion and is usually temporary. Try again

A: Credit Card denied even though you know it should work?

• Incorrect "Billing Address" - The "Billing Address" you provide must match the info on file with the credit card company, or the transaction will get rejected for potential fraud. If you want to use a different shipping address than the billing address, you can, but you must ensure the billing address is correct for the order to go through.
• Too Many Transaction Attempts - Attempting so many transactions so close together often results in your card being flagged for potential fraud and potentially even being frozen by your bank.

A: PayPal denied even though you know it should work?

• PayPal now requires the shipping address to match exactly with the address on file with your PayPal account. That means you will not be able to use separate billing and shipping addresses when paying by PayPal. If you need something shipped to a different location than your registered PayPal address, you must pay by credit card (and enter the correct billing address for it to go thruogh) or contact us to process your order manually.

A: Can't complete checkout due to an unknown or unclear error (unrelated to credit card denial)?

• Your Computer - If your computer has a virus or other malware, it may be causing issues loading our website.
• Your Browser - There could be something in your browser's cache/cookie. If that is the case, clearing your browser's cache/cookies would resolve the issue. Alternatively, if you have any add-ons installed on your browser, they could be the source of the issue. Disabling them while on our website may resolve the issue.
• Your Connection - If you have a slow connection or are connecting through a VPN. VPN's disrupt some normal operations from functioning correctly because it hides important data that the system generally needs to see for security reasons to ensure the transactions aren't fraudulent. VPN's can also cause issues with payment services. For some payment services, it violates their terms of service for you to connect through a VPN. PayPal, for example, has closed people's accounts without notice in the past for trying to use it while connected through a VPN. Disabling your VPN while on our site would solve that issue.
• Our Server - A temporary error may be present in our checkout system. Chances are that we already know about it and are trying to resolve it. Please try again in a few hours.

A: Generally no. In most cases, your order will already be processed by the time we get your message. For that reason, we strongly advise you to check your order carefully prior to submitting it. However, it never hurts to try. Please contact us ASAP so we can try to put a hold on your order.

We apologize for any inconvenience and hope that most of the time our processing speed works to your advantage.

A: Please see our shipping policy regarding shipping times. Shipping times also vary by product, listed on each individual product page.

If you have waited the maximum quoted shipping time, check your inbox and/or junk folder for a shipping email with tracking information (it could be multiple emails if your order shipped in multiple boxes.) You can also log in to your customer account on our site to view tracking information associated with any of your orders.

If you haven't received a shipping or pickup notification from us, please wait until after the maximum shipping time before contacting us to inquire about your order.

If there was a problem processing your order, we would contact you within 1 business day of when your order was placed to discuss options (order modification or refund at the customer's discretion.)

A: Please see our shipping policy regarding shipping times. Shipping times also vary by product, listed on each individual product page.

If you have waited the maximum quoted shipping time, check your inbox and/or junk folder for a shipping email with tracking information (it could be multiple emails if your order shipped in multiple boxes.) You can also log in to your customer account on our site to view tracking information associated with any of your orders.

If you haven't received a shipping or pickup notification from us, please wait until after the maximum shipping time before contacting us to inquire about your order.

If there was a problem processing your order, we would contact you within 1 business day of when your order was placed to discuss options (order modification or refund at the customer's discretion.)

A: If there is ever an actual problem with your order, your order status will be set to "Under Review". If you see this status, check your phone messages and emails to see if we contacted you regarding your order. If you have not heard from us, please contact us regarding your order. Part of the issue might be that we have incorrect contact information on the order and can't get a hold of you.

All other order statuses are used in-house to inform our employees about the various states of our order processing. Unless we contact you about an issue with your order, everything is proceeding as expected and there is no need to contact us.

A: That almost never happens, but we are human. If you have received incorrect or defective products, please contact us immediately so we can resolve the situation. We generally ship the appropriate replacements ASAP via Xpress at our cost, and include a return sticker for the incorrectly shipped items when warranted.

A: Please refer to our Return Policy for details on returning products.